We will transform the health care experience through a culture of caring, quality, safety, service, innovation and excellence, and be recognized by employees, healthcare organizations, patients, families, and the community as:
Integrity: We say what we mean and do what we say. We communicate openly and honestly and behave ethically. We demand the best of ourselves and accept shared accountability for our actions.
Caring: We work to make a difference in people's lives and in our communities. We value the uniqueness of each person and work to ensure everyone's right to excellent healthcare. We respect the cultures, values, beliefs and traditions of others and honor their talents and contributions.
Safety: We will provide the safest environment of care to our patients using high reliability and a culture of transparency.
Quality: Delivering evidence-based healthcare in partnership with our healthcare partners to achieve quality patient outcomes.
Innovation: We advance new business models that will change health care. Innovation is part of who we are. We continually improve our programs and skills through learning and innovation. We responsibly manage our resources.
Excellence: We strive for excellence by anticipating, meeting and exceeding expectations. From the bedside to the call center, we are committed to continual improvement in everything we do.